Privacy Policy

1. Information We Collect

We collect the following types of information:

• Name
• Phone number
• Email address (if you choose to provide it)
• Service address
• Information you submit through our contact forms, including project notes and vehicle details
• Communications with us by phone or SMS
• Website usage data collected automatically through Google Analytics, including pages visited, time on site, device and browser information, and general geographic location

We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers, biometric data, precise geolocation, or government-issued identification.

2. How Information Is Collected

We collect information through the following methods:

• Contact forms submitted on our website
• Phone calls placed to or from our business line
• SMS communications you exchange with us
• Automatic analytics tracking through Google Analytics when you visit our website

3. How We Use Information

We use the information we collect to:

• Respond to your inquiries and quote requests
• Provide quotes and schedule services
• Communicate with you about your appointment, project, or related questions
• Provide customer support before, during, and after the service
• Send SMS communications related to service and, with your consent, occasional marketing messages
• Improve our website performance and user experience

4. SMS Communications and A2P Compliance

By providing your phone number, you consent to receive SMS text messages from Rob's Auto Detailing related to your service request, scheduling, appointment confirmations, follow-ups, and occasional marketing or promotional messages.

• Consent is not a condition of purchase. You are not required to opt in to SMS communications to receive our services.
• Types of messages: Service-related notifications and marketing or promotional messages.
• Opt-out: Reply STOP to any message at any time to opt out.
• Help: Reply HELP to any message or contact us at (714) 583-2118.
• Message frequency: Message frequency varies based on your interaction with us.
• Message and data rates: Standard message and data rates may apply.
• Carriers not liable: Mobile carriers are not liable for delayed or undelivered messages.
• Privacy: Phone numbers and SMS consent are never sold, rented, or shared with third parties for marketing purposes.

5. Data Sharing

We do not sell your personal information. We share information only with the limited service providers necessary to operate our business, including:

• Webflow — our website hosting platform
• GoHighLevel — our customer communication and scheduling platform
• Google Analytics — our website analytics provider

These providers are required to handle your information securely and are not permitted to use it for their own marketing purposes.

We explicitly do not share phone numbers or SMS consent with third parties for marketing purposes under any circumstances.

6. Cookies and Analytics

Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics may set cookies that collect information such as pages visited, time spent on the site, referring sources, and general geographic location.

Cookies are used only for essential website functions and analytics. We do not use cookies for advertising, cross-site remarketing, or behavioral ad targeting.

You can disable cookies through your browser settings. Disabling cookies may affect certain website functions.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. While we take these measures seriously, no system or method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, to provide our services, or to comply with applicable legal, accounting, or reporting obligations.

9. Your Privacy Rights

You have the following rights regarding the information we hold about you:

• Access: You may request a copy of the personal information we have about you.
• Correction: You may request that we correct inaccurate information.
• Deletion: You may request that we delete your information, subject to legal retention requirements.

To exercise any of these rights, contact us by phone at (714) 583-2118.

California Residents: The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) apply to businesses that meet specific revenue or data-volume thresholds. Based on our size and scope of operations, Rob's Auto Detailing is not currently subject to the CCPA/CPRA. Even so, we honor the rights described above as a matter of practice. If our business grows to meet the applicable thresholds in the future, we will update this Privacy Policy to reflect any additional rights, including the right to opt out of the sale or sharing of personal information and the right to limit the use of sensitive personal information.

10. Third-Party Links

Our website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 13, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, you may contact us at:

Rob's Auto Detailing
Phone: (714) 583-2118
Website: robsautodetailinghb.com